Will Gordon be hosting the class...?
How does an online class work…?
Our online classes are hosted virtually on Zoom – you’ll be sent an invite and instructions on how to join the class via email. Please note, class times are for the UK/London timezone, so if joining internationally, please do check out the time difference for where you are.
We recommend using a laptop, desktop computer or large tablet set up in your kitchen (try covering the keyboard with cling film to avoid sticky keys!) with your camera turned on so that our chefs can see what you’re doing and help you along the way. You’ll need a good internet connection and don’t forget to plug in or check the battery has enough charge.
The classes are filmed live in the Academy with one of our chef teachers showing you exactly how to make a dish so you can follow along at home. You’ll be able to ask questions throughout and gain valuable tips as in any class.
Do I need to prepare anything in advance…?
Before each class we’ll email you a recipe pack with a full ingredients and equipment list, plus any preparation instructions. We try to squeeze a lot into 90 minutes so you'll need to have the ingredients weighed out and equipment ready, and some classes may require a little bit of preparation such as soaking an ingredient overnight.
Your chef teacher will take you through everything in class, so if you’ve forgotten something, don’t panic! We can also suggest alternatives if you haven’t got a particular piece of equipment or can’t get a certain ingredient, so get in touch if any problems.
Can I book for a large group…?
Of course! If booking for six or more (or more than 10 devices for an online class), please get in touch with our Private Dining and Events team who can help create an amazing experience just for you.
Who can join in...?
Each booking is for one household or device, so you can have the whole family cooking along if you like. Children (under 16) are welcome to join in but must be accompanied by an adult. If you’d like to scale up a meal to feed more people, just contact us and we’ll happily recommend how best to do this.
The classes are designed for all levels of experience and to be cooked in home kitchens, so you can take part no matter whether you’re a complete beginner or already a confident cook.
You're welcome to join wherever you are in the world, just note that all times are UK GMT and will be hosted in English.
Do I need to be a confident cook…?
Our classes are aimed at helping everyone grow their confidence in the kitchen, whatever your level of experience. The most important thing is that you love food and are willing to give it a go!
If you have any concerns or would like advice on suitable classes, get in touch and we’ll be happy to help.
What if I have a food allergy or special dietary need...?
Although we might not be able to change recipes within the class, we can often suggest alternatives for certain ingredients so get in touch with any questions.
Can I give a class or event as a gift…?
Great idea! We’ve got several gift voucher options starting from just £10. All e-vouchers can be emailed over instantly so make great last-minute gifts.
If booking a specific class or event on behalf of someone else, please ensure you provide their details and requirements in the attendee part of the booking form.
How do I use my gift voucher...?
Lucky you! Simply put the voucher code into the Promo/Voucher code box during checkout and the voucher amount will be taken off your order. For full details on how to redeem your voucher, please see our How to redeem a voucher page.
Vouchers are valid for 12 months from purchase and can be redeemed against one order (including any classes, events and products but excluding gift vouchers) – we regret that we are unable to offer a refund or credit for any outstanding balance.
Can I change my booking if something comes up...?
No problem. We understand sometimes things come up unexpectedly - please just let us know as soon as possible and we'll always try and reschedule your booking to another date if we can.
You can call us on 020 7352 2442, email us on woking@gordonramsayacademy.com or amend your booking in your account up to one week before the class start time. If there are no other suitable dates available or you'd like to switch to a different class or event, please get in touch with our team.
Due to the preparation required for classes, we cannot guarantee being able to reschedule any bookings within 48 hours of the class start time.
Bookings can only be refunded if cancelled more than 14 days before the class. Please see our Terms and Conditions for further information.
What about photography in classes…?
We’d love you to share your photos and experiences with others on social media – tag @gordonramsayacademy and show everyone what you’ve been cooking!
We often photograph and film classes to share in our social and marketing but if you’re not comfortable with this, you can choose to opt out in the booking form and we’ll always check with you in class as well. For more information, please see our Terms and Conditions.
Anything else I should know…?
If you have any questions at all about what happens at the Academy, how bookings or vouchers work, your account, or how we can make sure you have the best experience you possibly can, just get in touch with us and we’ll be happy to help.
